Refund and Returns Policy

Last updated: 12 September 2025

Introduction

At Trezka3D, all items are custom 3D printed to order. Because of the made-to-order nature of our products, please note the following:

Change of Mind

We do not accept returns or offer refunds if you change your mind after placing an order.
This is in line with UK Consumer Contracts Regulations for custom-made goods.

Faulty or Damaged Items

If your order arrives faulty or damaged, please contact us within 14 days of receiving your delivery.
Provide your order number and clear photos of the issue.
Once approved, we will:
- Reprint and send a replacement at no extra cost, or
- Provide a full refund if a replacement is not possible.

Exclusions

Refunds or returns will not be accepted for:

Items damaged due to misuse, incorrect installation, or modifications.
Minor cosmetic imperfections (layer lines, small colour variations, surface texture) which are a natural part of the 3D printing process.

Processing

Approved refunds will be credited back to your original payment method within 5–10 business days.

Replacement prints are usually dispatched within 5 working days.

If you have any issue with your order, please contact us at: info@trezka3d.com